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Returns & Refunds

Refunds and Exchange

If for any reason you are not completely satisfied with your purchase please return your unworn/unused item(s) along with your receipt within 28 days, to either of our official stores or to our Mail Order department for an exchange or refund. If purchased as part of a combination offer, all items must be returned. DVDs, CDs, video games, underwear, swimwear, pierced jewellery and items specifically manufactured to your order can only be refunded or exchanged if the item returned is deemed to be faulty. Once a name, number or league patch has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club. This is in addition to your statutory rights.

Returns should be marked for attention of West Bromwich Albion Mail Order Department, Unit 6a, Summit Crescent, Smethwick, B66 1BT

We would advise that you send the goods by recorded delivery; West Bromwich Albion cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.

If you are returning a faulty item please email us prior to posting to enable us to forward a pre-paid label.

Postal charges for the return of exchanged items to the UK are charged at our standard UK rate which is shown in our delivery information page. International returns are charged as per our delivery information details. Every effort is made to ensure that product prices, description and carriage charges outlined are correct.

Cancellation of order

You may cancel your order for goods at any time up to the 14th working day after you receive the goods, unless your goods have been personalised in any way. You do not need to give a reason for cancelling your order. Once you have notified West Bromwich Albion that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our Returns department, and, in any event, within 14 days of the cancellation, provided you return the goods in the original condition, West Bromwich Albion will make any other refunds to payment card.